TERMS AND CONDITIONS

TERMS AND CONDITIONS
TYR Defense Industries warranty policy (For all purposes the use of “TYR” will reference TYR Defense Industries.
Please note that web prices & products may be different from physical store location pricing and products.
TYR will not ship ANY items to the District of Columbia (Washington D.C.).
TYR will not ship ANY items to the state of Massachusetts.

Purchasing/Cancellations/Returns

Purchasing Process

All payments are processed immediately upon placement of order. 
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. 
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides.

Order Cancellation Policy

Orders placed with TYR may be cancelled by the customer prior to the item having shipped. 
All cancellation requests must be made through the Customer Service Department at 470-227-8427, Monday through Friday, 10am – 6pm EST, or via email at “sales@tyrdefenseindustries.com”
You MUST provide the order # when contacting Customer Service via phone or email. 
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. 
Please note that the return of the item/package will be made at the customer’s expense unless an error has occurred on TYR part. 
Cancelled orders may not be reversed. All cancellations are final.

Return Policies

A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. 
Once a firearm is transferred to a customer’s name, TYR will not accept a return or exchange under any circumstance. 
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.

B. All Other Purchases:
Return shipping is solely the responsibility of the customer. 
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to TYR WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. 
If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair. All warranty requests are at the discretion of the manufacturer.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for TYR to process the request, issue a refund, or replace the item. 
The Customer MUST call Customer Service to obtain an RMA number BEFORE returning any item. 
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions. (Please contact us to download and print a Return Merchandise Form).
All returned items must be in the same condition as when they were shipped by TYR and must be returned in original packaging and in unused condition with all original materials and/or documentation included. 
The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items
are not returned in resalable condition, as determined in the discretion of TYR.
If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, TYR will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

Amending Orders

No amendments to orders can take place once an order is placed.  If the order has not shipped, the customer can call our Customer Service Department, at 470-227-8427, Monday through Friday, 10am – 6pm EST to cancel the order. The customer will then need to complete a new order.

Shipping Times

During the high seasonal/holiday order periods, or during periods of inclement political turmoil, shipping times may vary.
Non-holiday shipping is typically 2-3 days for your order to ship.

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click ‘‘GET A QUOTE’’.

Website Terms

We do our best to accurately describe the items we sell, but errors do occur. TYR reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

TYR is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number.
Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

In-Store Pickup

Firearm order pickup is available only at our physical address, shown on the “Contact Us” page. General merchandise and non-serialized items ordered online can ONLY be picked up at our physical location.
Customers will be contacted by the store once the In-Store Pickup is available. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of Georgia with a valid GA driver’s license or state approved ID, with their current address reflected. Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor’s state. The only exception would be permanent party military personnel, who would be required to provide a copy of their PCS orders, ID, and if they live off base, a state issued document (i.e. utility bill, vehicle registration) at time of pick up.

P.O. Box Shipments/Restrictions:
Please note: Firearms cannot be shipped to a P.O. Box.!
TYR abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service.
A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
Minor Blast/Minor Projection Hazard- Ammunition
Oxidizing Substances- Batteries
Flammable Solids-Black Powder
Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Firearm Shipments

WE SHIP ONLY TO VALID FFL DEALERS. 
Please note: Firearms cannot be shipped to a P.O. Box. 

The customer is responsible for knowing his/her state laws regarding firearm transfers. 
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. 
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. 
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive. 

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
1.  A legal resident of the state in which you are ordering. 
2.  21 years of age or older to complete the transfer through your FFL. 
Exceptions – Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. 
Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that TYR has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to TYR. Additional shipping charges will apply to orders that need to be reshipped.
TYR will not ship ANY items to the District of Columbia (Washington D.C.). 

 TYR will not ship ANY AR or AK Parts or Firearms (Including Receivers) to the City of Chicago, Illinois. 

 TYR will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois. 

 TYR will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions. 

No AR parts will be shipped to Connecticut or Massachusetts. All such orders will be cancelled and the customer will be charged a 5% fee. 

Stripped lower receivers will NOT be shipped to the following states:
– Connecticut 
- Massachusetts

Complete AR and AK receivers will NOT be shipped to the following states:
– California 
- Connecticut 
- Maryland 
- Massachusetts 
- New Jersey 
- New York

Non-Compliant AR & AK models will NOT be shipped to the following states:
– California (No “assault weapons” can be shipped.) 
- Connecticut 
- Maryland 
- Massachusetts 
- New Jersey 
- New York

TYR DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

Exceptions:
L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O’s duties. TYR only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
TYR does NOT ship directly to L.E.Os; the order must go to an FFL. SNF/SM does NOT make exceptions for this policy.

Magazine Ordering Restrictions

TYR: 
ABIDES by all state regulations regarding the sale of high capacity magazines. 
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below. 
WILL NOT replace high capacity magazines with state compliant magazines. 
DOES NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities. 

Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.
States with applied magazine restrictions:
California – no magazines greater than 10 rounds 
Colorado – no magazines greater than 15 rounds, effective July 1st, 2013 
Connecticut – 10 Rounds and less with a valid permit. 
Hawaii – no pistol magazines greater than 10 rounds 
Illinois – North Chicago, no rifle magazines greater than 16 rounds 
              Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds 
              Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds 
Indiana – South Bend – no magazines greater than 15 rounds 
Maryland – no magazines greater than 10 rounds October 1st, 2013 
New Jersey – no magazines greater than 15 rounds 
New York – no magazines greater than 10 rounds 
Massachusetts – no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts

TYR will not ship ANY items to the District of Columbia (Washington D.C.).

Exceptions: 
*L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O’s duties, or off duty. TYR only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s. 
* TYR will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. 
*High Capacity Magazine Dealers in CA may place orders with PSA directly.

Ammunition Ordering Restrictions

TYR ABIDES by all state regulations regarding the sale of ammunition. 

- You agree and accept all policies described in our Terms of Use.
- You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
- By purchasing ammunition, you are not violating any local, state, or federal laws.
- You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
- You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
- You have never been committed to any mental institution, or been adjudicated as mentally defective.
- You will not sell ammunition to any minor.
- You cannot have ammunition shipped to a post office box.
- You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
- Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.

We WILL NOT ship ammunition to the following areas:
This is not a comprehensive list, but is meant as a guide. 
It is in no way meant to include all laws and restrictions across the United States. 
      Please contact the authorities in your area for any possible restrictions. 
      If you do live in a restricted area, your order will be cancelled. 

- California: No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon. 
- Connecticut: No sales without a valid permit. 
- Alaska: No Sales. Ammunition must be shipped to a freight forwarder. 
- Hawaii: No Sales. Ammunition must be shipped to a freight forwarder. 
- Illinois: No Sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. 
    Ammunition must ship to an address on one of these ID’s. 
- Massachusetts: No Sales 
- Maryland: No Sales to the City of Annapolis and Montgomery County 
- New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL. 
- Washington DC: No Sales. 
- New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. 
    We must ship to the address on the FID.

TYR will not ship ANY items to the District of Columbia (Washington D.C.).

California 2017 Notice

Due to recent changes in California state law, TYR will no longer be able to ship so called “assault weapons” to the state of California. This would include all TYR AR-15 Complete lowers, AR-15 Complete Rifles, and all TYR AK-47 rifles. This would also include other makes and models of these same firearm platforms manufactured by other companies. Example: Colt AR-15 rifle.

Other Ordering Restrictions

– Alaska: No tannerite sales.
– Hawaii: No tannerite sales.
– Maryland: No tannerite sales.
TYR will not ship ANY items to the District of Columbia (Washington D.C.).

DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is 
one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Palmetto 
State Armory, nor this site are affiliated in any manner with, or otherwise endorsed by, 
GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to 
advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. 
and GLOCK Ges.mbH products and parts visit www.glock.com.

INFORMATION

TYR may collect email addresses for the purpose of communication and customer service.  TYR will not sell, rent or share this information with any third parties.  Customers may opt-out from the email list at any time.